Shearer, Clive,  1944- <br/><br/>
Everyday excellence :  creating a better workplace through attitude, action, and appreciation / 
Clive Shearer. 
 - Milwaukee, Wis. :  ASQ Quality Press,  c2006. 
 - xvii, 252 p. :  ill. ;  23 cm. 
<br/><br/> Fakulti Keusahawanan dan Perniagaan 
<br/><br/>Includes bibliographical references (p. 241) and index. 
<br/><br/><label>ISBN: </label>9780873896733 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Strategic planning.<br/>Total quality management.