TY - BOOK AU - Loch,C. AU - Chick,Stephen E. AU - Huchzermeier,A. TI - Management quality and competitiveness: lessons from the industrial excellence award SN - 9783540791836 PY - 2008/// CY - Berlin PB - Springer KW - Management KW - Organizational effectiveness KW - Success in business N1 - Fakulti Keusahawanan & Perniagaan; Ritma Harta Sdn. Bhd; Includes bibliographical references (p. [147]-148) and index ER -