Lapin, Raphael. <br/><br/>
Working with difficult people / 
Raphael Lapin. 
 - London :  Dorling Kondersley,  2009. 
 - 72 p. :  col.ill. ;  18 cm. 
 - Essential managers .
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781405336864 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal conflict.<br/>Interpersonal relations.