TY - BOOK AU - Frankel,Alex TI - Punching in: the unauthorized adventures of a front-line employee SN - 9780060849672 PY - 2007/// CY - New York PB - Collins/HarperCollins Publishers KW - Employee loyalty KW - Employee motivation KW - Organizational commitment N1 - Fakulti Teknologi Kreatif dan Warisan; Includes bibliographical references (p. [209]-211) and index; Introduction: becoming one of them -- The other army -- One great employee -- Two truths and one lie -- Into the fold -- Get big, stay small -- In the red zone -- Conslusion: self selection ER -