TY  - BOOK
AU  - Main,Jeremy
TI  - Quality wars: the triumphs and defeats of American business 
SN  - 1416576967
PY  - 1994///
CY  - New York, Toronto, New York
PB  - Free Press, Maxwell Macmillan Canada, Maxwell Macmillan International
KW  - Total quality management
KW  - United States
KW  - Case studies
N1  - "A Juran Institute report."; Fakulti Keusahawanan dan Perniagaan; Includes bibliographical references (p. 343-361) and index
ER  -