Quality wars : the triumphs and defeats of American business - Main, Jeremy, 1929- (New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, 1994)
"A Juran Institute report."
Fakulti Keusahawanan dan Perniagaan
Includes bibliographical references (p. 343-361) and index.
Keywords: Total quality management -- United States -- Case studies