TY  - BOOK
AU  - Bouckaert,Geert
AU  - Halligan,J.
TI  - Managing performance: international comparisons 
SN  - 9780415423946
PY  - 2008///
CY  - London, New York
PB  - Routledge
KW  - Benchmarking (Management)
KW  - Government productivity
KW  - Measurement
KW  - Organizational effectiveness
KW  - Total quality management in government
N1  - Fakulti Keusahawanan dan Perniagaan; Includes bibliographical references (p. [403]-431)and index
ER  -