Managing performance : international comparisons - Bouckaert, Geert; Halligan, J. (John) (London ; New York : Routledge, 2008)
Fakulti Keusahawanan dan Perniagaan.
Includes bibliographical references (p. [403]-431)and index.
Keywords: Benchmarking (Management); Government productivity -- Measurement; Organizational effectiveness -- Measurement; Total quality management in government