Bouckaert, Geert. <br/><br/>
Managing performance :  international comparisons / 
Geert Bouckaert and John Halligan. 
 - London ;  New York :  Routledge,  2008. 
 - xv, 440 p. :  ill. ;  24 cm. 
<br/><br/> Fakulti Keusahawanan dan Perniagaan. 
<br/><br/>Includes bibliographical references (p. [403]-431)and index. 
<br/><br/><label>ISBN: </label>9780415423946 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Government productivity--Measurement.<br/>Organizational effectiveness--Measurement.<br/>Total quality management in government.