Dahlgaard, J. J. <br/><br/>
Fundamentals of total quality management  :  process analysis and improvement / 
Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji. 
 - London ;  New York :  Taylor & Francis,  c2002. 
 - 344 p. :  ill. ;  24 cm. 
<br/><br/> Fakulti Keusahawanan dan Perniagaan 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780748772933 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.