Beemer, C. Britt <br/><br/>
The customer rules  the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world 
C. Britt Beemer, Robert L. Shook 
 - New York  McGraw-Hill Professional  c2009 
 - xvii, 332 p  24 cm 
<br/><br/> Fakulti Keusahawanan dan Perniagaan 
<br/><br/>Includes bibliographical references (p. 303-322) and index 
<br/><br/><label>ISBN: </label>0071603654 (hbk.) 9780071603652 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations