TY  - BOOK
AU  - Groves,Dennis
AU  - Correll,James G.
AU  - Herbert,Kevin
TI  - Achieving class A business excellence: an executive's perspective 
T2  - Oliver Wight
SN  - 9780470260340
PY  - 2008///
CY  - Hoboken, N.J,
PB  - John Wiley & Sons
KW  - Leadership
KW  - Management
KW  - Strategic planning
N1  - Includes index; Includes bibliographical references and index; Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more
ER  -