Achieving class A business excellence : an executive's perspective - Groves, Dennis, 1942-; Correll, James G.; Herbert, Kevin (Kevin P.) (Hoboken, N.J: John Wiley & Sons, 2008)
Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more.
Includes index
Includes bibliographical references and index
Keywords: Leadership; Management; Strategic planning