Groves, Dennis,  1942- <br/><br/>
Achieving class A business excellence :  an executive's perspective / 
Dennis Groves, Kevin Herbert, Jim Correll. 
 - Hoboken, N.J, :  John Wiley & Sons,  c2008. 
 - xiv, 385 p. :  ill. ;  24 cm. 
 - Oliver Wight. .
 - Oliver Wight manufacturing series. .
<br/><br/> Includes index 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more. 
<br/><br/><label>ISBN: </label>9780470260340 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Management.<br/>Strategic planning.