TY  - BOOK
AU  - Swanson,Richard A.
TI  - Analysis for improving performance: tools for diagnosing organizations and documenting workplace expertise 
T2  - A publication in the Berrett-Koehler organizational performance series
SN  - 1576753417
PY  - 2007///
CY  - San Francisco
PB  - Berrett-Koehler Publishers
KW  - Performance standards
KW  - Task analysis
N1  - Fakulti Keusahawanan dan Perniagaan; Includes bibliographical references (p. 295-303) and index
ER  -