Six Sigma for transactions and service / 
Parveen S. Goel ... [et al.]. 
 - New York :  McGraw-Hill,  c2005. 
 - xviii, 555 p. :  ill. ;  24 cm. 
 - [Six sigma operational methods]. .
 - Six sigma operational methods series. .
<br/><br/> Fakulti Keusahawanan dan Perniagaan.  Series statement from jacket. 
<br/><br/>Includes bibliographical references (p. 523-532) and index. 
<br/><br/><label>ISBN: </label>0071443304 (alk. paper) 9780071443302 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control.<br/>Six sigma (quality control standard).