Yang, Kai. <br/><br/>
Voice of the customer :  capture and analysis / 
Kai Yang. 
 - New York :  McGraw-Hill,  c2008. 
 - xi, 416 p. :  ill. ;  24 cm. 
 - Six sigma operational methods series .
 - Six sigma operational methods series .
<br/><br/> Fakulti keusahawanan dan perniagaan. 
<br/><br/>Includes bibliographical references (p. 399-402) and index. 
<br/><br/><label>ISBN: </label>0071465448 9780071465441 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Statistical methods.<br/>Quality control--Statistical methods.<br/>Six sigma (quality control standard)