TY  - BOOK
AU  - Lake,Neville
AU  - Hickey,Kristin
TI  - Making customer service happen: a simple and effective guide to achieving customer satisfaction while reducing your costs 
SN  - 9781875889518
PY  - 0000///[200?]
CY  - Kuala Lumpur
PB  - Synergy Media
KW  - Customer services
N1  - Fakulti Keusahawanan dan Perniagaan; Includes index
ER  -