Lake, Neville. <br/><br/>
Making customer service happen :  a simple and effective guide to achieving customer satisfaction while reducing your costs / 
Neville Lake, Kristin Hickey 
 - Kuala Lumpur :  Synergy Media,  [200?]. 
 - xi, 112 p. :  ill. ;  23 cm. 
<br/><br/> Fakulti Keusahawanan dan Perniagaan  Includes index. 
<br/><br/><label>ISBN: </label>9781875889518 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.