Laughlin, Sara,  1949- <br/><br/>
The quality library :  a guide to staff-driven improvement, better efficiency, and happier customers / 
Sara Laughlin and Ray W. Wilson 
 - xiv, 144 pages :  illustrations ;  28 cm. 
<br/><br/>Includes bibliographical references (p. 137-139) and index. 
<br/><br/><label>ISBN: </label>9780838909522  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--United States<br/>Library planning--United States.<br/>Total quality management--United States.