Scott, Dru <br/><br/>
Customer satisfaction: practical tools for building important relationships 

 - 3rd ed. 
 -  New Delhi, Viva Books Private Limited  2005 
 - viii, 118 p.: ill.; 22 cm. 
<br/><br/><label>ISBN: </label>8176495448 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.