Stapenhurst, Tim. <br/><br/>
The benchmarking book :  a how-to-guide best practice for managers and practitioners / 
Tim Stapenhurst. 
 - Amsterdam ;  London :  Elsevier/Butterworth-Heinemann,  2009. 
 - xli, 454 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780750689052 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)