TY  - BOOK
AU  - DrBrinkman,Rick
AU  - DrKirschner,Rick
TI  - Dealing with difficult people : 24 lessons for bringing out the best in everyone
SN  - 0071416412
PY  - 2003///
PB  - United States of America, Mc Graw Hiil
KW  - Interpersonal conflict
KW  - Problem employees
KW  - Psychology, Industrial
ER  -