Dr. Brinkman, Rick <br/><br/>
Dealing with difficult people : 24 lessons for bringing out the best in everyone / 

 -  United States of America, Mc Graw Hiil  2003 
 - ix, 48 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0071416412 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal conflict.<br/>Problem employees.<br/>Psychology, Industrial.