TY  - BOOK
AU  - Wright,J.Nevan
AU  - Race,Peter
TI  - The management of service operations
SN  - 1844800512
PY  - 2004///
CY  - London
PB  - Thomson Learning
KW  - Service industries workers
KW  - Service industries
KW  - Management
N1  - Previous ed.: London: Cassell, 1999; Includes bibliographical references (p. 341-342) and  index
ER  -