Wright, J. Nevan. <br/><br/>
The management of service operations / 
J. Nevan Wright and Peter Race. 
 - 2nd ed. 
 - London :  Thomson Learning,  2004. 
 - xxi, 346 p. :  ill. ;  24 cm. 
<br/><br/> Previous ed.: London: Cassell, 1999. 
<br/><br/>Includes bibliographical references (p. 341-342) and  index. 
<br/><br/><label>ISBN: </label>1844800512 9781844800513 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries workers.<br/>Service industries--Management.