TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Allen,Gemmy
AU  - Attner,Raymond F.
TI  - Management: meeting and exceeding customer expectations 
SN  - 9780324423013
PY  - 2008///
CY  - Mason, OH
PB  - Thomson/Southwestern
KW  - Management
N1  - Fakulti Keusahawanan dan Perniagaan; Includes bibliographical references and index
ER  -