Goud, Aart P.J.,  Drs. <br/><br/>
Strategic service management :  a guide into different models, theories and concepts / 
Aart P.J. Goud, Bettie M.J. Goud. 
 - Netherlands :  Wolters-Noordhoff Groningen/Houten,  c2004. 
 - 201 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9789020733020 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Strategic planning.