Brinkman, rick. <br/><br/>
Dealing with difficult people :  24 lessons for bringing out the best in everyone / 
Rick Brinkman and Rick Kirschner. 
 - Singapore :  McGraw-Hill,  2004. 
 - 213 p. ;  21 cm. 
 - McGraw-Hill professional education. .
 - McGraw-Hill professional education. .
<br/><br/> Pusat Pengajian Bahasa dan Pembangunan Insaniah. 
<br/><br/><label>ISBN: </label>0071246932 9780071246934 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Interpersonal relations.<br/>Psychology, Industrial.