TY  - BOOK
AU  - Heil,Gary
AU  - Thomas,Chris
TI  - Employee management and customer service in the retail industry
SN  - 047172324X
PY  - 2006///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Retail trade
KW  - Employees
KW  - Personnel management
N1  - Includes bibliographical references and index
ER  -