Kouzes, James M.,  1945- <br/><br/>
Encouraging the heart :  a leader's guide to rewarding and recognizing others / 
James M. Kouzes, Barry Z. Posner. 
 - San Francisco :  Jossey-Bass,  c2003 
 - xx, 203 p. ;  21 cm. 
 - The Jossey-Bass business & management series .
<br/><br/> Fakulti Keusahawanan dan Perniagaan. 
<br/><br/>Includes bibliographical references (p. 177-186) and index. 
<br/><br/>The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice. 
<br/><br/><label>ISBN: </label>0787964638 9780787964634 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Executive ability.<br/>Incentives in industry.<br/>Interpersonal relations.<br/>Leadership.