TY - BOOK AU - Caruso,David AU - Salovey,Peter TI - The emotionally intelligent manager: how to develop and use the four key emotional skills of leadership SN - 0787970719 PY - 2004/// CY - San Francisco PB - Jossey-Bass KW - Emotional intelligence KW - Executive ability KW - Leadership KW - Psychological aspects KW - Management N1 - Fakulti Keusahawanan & Perniagaan; Includes bibliographical references (p. 253-272) and index ER -