Bliss, Jeanne. <br/><br/>
Chief customer officer :  getting past lip service to passionate action / 
Jeanne Bliss. 
 - 1st ed. 
 - San Francisco, CA :  Jossey-Bass,  c2006. 
 - xi, 302 p. :  ill. ;  24 cm. 
<br/><br/> Fakulti Keusahawanan & Pernmiagaan. 
<br/><br/>Includes bibliographical references (p. 285-286) and index. 
<br/><br/><label>ISBN: </label>9780787980948 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Industrial management.