Humphrey, Brad, 1958- The 21st century supervisor : nine essential skills for frontline leaders / Brad Humphrey, Jeff Stokes. - San Francisco, Calif. : Jossey-Bass/Pfeiffer, 2000. - xiv, 332 p. : ill. ; 24 cm. Fakulti Keusahawanan dan Perniagaan Includes bibliographical references. ISBN: 0787946842 9780787946845 Subjects--Topical Terms: Supervision of employees.Supervisors.