Westbrook, Lynn. <br/><br/>
Identifying and analyzing user needs :  a complete handbook and ready-to-use assessment workbook with disk / 
Lynn Westbrook. 
 - New York :  Neal-Schuman Publishers,  c2001. 
 - xx, 307 p. ;  23 cm. +  1 computer disk (3 1/2 in.) 
<br/><br/> Includes Diskette 00000001 
<br/><br/>Includes bibliographical references (p. 279-294) and index. 
<br/><br/><label>ISBN: </label>1555703887 9781555703882 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--User satisfaction--United States--Handbooks, manuals, etc.<br/>Library use studies--United States--Handbooks, manuals, etc.