TY  - BOOK
AU  - Bell,Chip R.
AU  - Patterson,John R.
TI  - Take their breath away: how imaginative service creates devoted customers 
SN  - 9780470443507
PY  - 2009///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Consumer satisfaction
KW  - United States
KW  - Customer loyalty
KW  - Customer services
KW  - Service industries
N1  - Includes bibliographical references (p. [281]-285) and index
ER  -