TY - BOOK AU - Sparks,Beverley A. AU - Mok,Connie AU - Kandampully,Jay TI - Service Quality Management in Hospitality, Tourism, and Leisure SN - 9780789011411 PY - 2001/// CY - New York PB - Haworth Hospitality Press KW - Leisure industry KW - Management KW - Tourism KW - Hospitality industry N1 - Pemilihan Buku di Karnival Semarak Ilmu 2024; Fakulti Hospitaliti, Pelancongan Dan Kesejahteraan - Encik Abdullah Bin Muhamed Yusoff; Includes bibliographical references and index ER -