Service Quality Management in Hospitality, Tourism, and Leisure / 
Jay Kandampully, Connie Mok, Beverley Sparks, editors. 
 - xvii, 339 pages :  illustrations ;  22 cm. 
<br/><br/> Pemilihan Buku di Karnival Semarak Ilmu 2024  Fakulti Hospitaliti, Pelancongan Dan Kesejahteraan - Encik Abdullah Bin Muhamed Yusoff 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780789011411 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leisure industry--Management  <br/>Tourism--Management  <br/>Hospitality industry--Management