Fatin Nabila Mohd Nazri, THE EFFECT OF RESTAURANT SERVICE QUALITY ON CUSTOMER SATISFACTION, MEDIATING EFFECT OF RESTAURANT IMAGE/ FATIN NABILA BINTI MOHD NAZRI; supervised by: Dr. Derweanna bt Bah Simpong - xvii, 185 pages: colour illustrations ; 30 cm + 1 computer disc Thesis Collections. Thesis Master. Bibliography : pages 152-174. Subjects--Topical Terms: Customer relations. Restaurant management--Customer relations.Customer service.Libraries--Special collections--Dissertation, Academic.