Fatin Nabila Mohd Nazri,

THE EFFECT OF RESTAURANT SERVICE QUALITY ON CUSTOMER SATISFACTION, MEDIATING EFFECT OF RESTAURANT IMAGE/ FATIN NABILA BINTI MOHD NAZRI; supervised by: Dr. Derweanna bt Bah Simpong - xvii, 185 pages: colour illustrations ; 30 cm + 1 computer disc

Thesis Collections. Thesis Master.

Bibliography : pages 152-174.


Customer relations.
Restaurant management--Customer relations.
Customer service.
Libraries--Special collections--Dissertation, Academic.