Specchia, Antonio, <br/><br/>
Customer Relationship Management (CRM) for Medium and Small Enterprises :  How to Find the Right Solution for Effectively Connecting with Your Customers / 
Antonio Specchia 
 - xix, 206 pages :  illustrations ;  26 cm. 
<br/><br/> Dr. Norfazlirda Binti Hairani  Fakulti Keusahawanan Dan Perniagaan  Includes index.  Pameran Buku di Kampus Kota  
<br/><br/><label>ISBN: </label>9780367708894 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Small business--Management