Finnegan, Jeese <br/><br/>
Implementing CRM:from technology to knowledge 

 -  John Wiley & Sons, USA  2007 
 - xiii, 327 p.: ill.; 24 cm. 
<br/><br/><label>ISBN: </label>9780470065266 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.