Bordoloi,Sanjeev <br/><br/>
Service Management :  Operations, Strategy, And Information Technology / 
Sanjeev Bordoloi,James A. Fitzsimmons and Mona J. Fitzsimmons. 
 - Ninth Edition 
 - xx, 587 pages :  illustrations, maps ;  27 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781260092424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management