TY  - BOOK
AU  - Stickdorn,Marc
AU  - Hormess,Markus
AU  - Lawrence,Adam
AU  - Schneider,Jakob
AU  - Stickdorn,Marc
TI  - THIS IS SERVICE DESIGN DOING: APPLYING SERVICE DESIGN THINKING IN THE REAL WORLD 
SN  - 9781491927182
PY  - 2018///]
CY  - Sebastopol, CA
PB  - O'Reilly Media, Inc.
KW  - Service industries
KW  - Management.
N1  - Includes bibliographical references and index; Research methods -- Ideation methods -- Prototyping methods -- Facilitation methods.
ER  -