Lock, Hock Tan, <br/><br/>
Determinants of Agent Satisfaction and Agent Loyalty Through Service Quality / 
 Tesis MBA  
Lock Hock Tan ; supervised by: Prof. Madya Dr. Wee Yu Ghee 
 - xi, 100 pages :  colour illustrations ;  30 cm. +  1 computer disc 
 - Koleksi tesis  .
<br/><br/>Biography : pages 74-79 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty <br/>Agent loyalty <br/>Agent satisfaction <br/>Consumer satisfaction <br/>Customer services <br/>Libraries--Special collections--Dissertations, Academic<br/>Service quality