Firth, Miriam, <br/><br/>
Service encounters in tourism, events and hospitality :  staff perspectives / 
Miriam Firth. 
 - 188 pages :  illustrations;  23 cm. 
 - Aspects of tourism   .
 - Aspects of tourism .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781845417277 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Special events industry--Customer services. <br/>Tourism--Customer services.