TY  - BOOK
AU  - Baer,Jay
TI  - Hug your haters: how to embrace complaints and keep your customers 
SN  - 9781101980675
PY  - 2016///]
CY  - New York
PB  - Portfolio/Penguin
KW  - Consumer complaints.
KW  - Customer relations.
KW  - Marketing.
N1  - Includes bibliographical references and index
ER  -