Rogers, Sandy. <br/><br/>
Leading loyalty :  cracking the code to customer devotion / 
Sandy Rogers, Leena Rinne, Shawn Moon. 
 - New York :  HarperCollins Leadership, an imprint of HarperCollins,  2019. 
 - xii, 206 p. :  ill. ;  24 cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780814439395  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty. <br/>Customer services.