TY  - BOOK
AU  - Penin,Lara
TI  - An introduction to service design
SN  - 9781472572585 
PY  - 2018///
CY  - London, New York, NY
PB  - Bloomsbury Publishin g
KW  - Customer services
KW  - Service industries
N1  - Includes bibliographical references and index
ER  -