TY  - BOOK
AU  - Bunnell,Mo
TI  - The snowball system: how to win more business and turn clients into raving fans 
SN  - 9781610399609 
PY  - 2018///
CY  - New York, NY
PB  - PublicAffairs
KW  - Relationship marketing
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references (pages 275-281) and index
ER  -