TY  - BOOK
AU  - Smit,Bert
AU  - Melissen,Frans
TI  - Sustainable customer experience design: co-creating experiences in events, tourism and hospitality 
SN  - 9781138658547 
PY  - 2018///
CY  - London, New York
PB  - Routledge, Taylor & Francis Group
KW  - Customer relations
KW  - Hospitality industry
KW  - Customer services
KW  - Service industries
KW  - Special events industry
KW  - Tourism
N1  - Includes bibliographical references and index
ER  -